Refund & Cancellation Policy

1. General Refund Policy

All purchases of MeddiChat subscriptions, SaaS plans, credits, and platform services are considered final and non-refundable, except where required by applicable law or specifically approved by MeddiChat management.

Once a user purchases a plan and the service has been activated, the customer may use the platform for the applicable subscription period. We do not provide partial or prorated refunds for unused days, unused features, or unused portions of a subscription period.

2. Credit Wallet Policy

Purchased credits are non-refundable once added to the customer’s wallet account. Used credits deducted for WhatsApp messages or AI reasoning cannot be restored unless the deduction occurred because of a verified technical error on the MeddiChat platform.

3. Subscription Cancellation

Customers may cancel their subscription at any time. Cancellation will prevent future automated renewals where applicable, but does not result in a refund for the current already-paid subscription period. You may continue using the service until the end of your billing cycle.

4. Non-Refundable Scenarios

Refunds will generally NOT be provided for:

• Not using the service during active period
• Using service for only part of subscription days
• Unused credit balance remaining in wallet
• Failure to configure WhatsApp API or prompts
• Changing clinic business requirements
• Deciding not to continue platform usage